Mark Gurule

Service Advisor

English

719-475-2330

mgurule@perkinsmotors.com

Mark Gurule is a Service Advisor at Perkins Motors with 14 years in the automotive industry. He has worked in detail, as a porter, and driving the shuttle before moving to the service desk, and his service coverage is the broadest on the team - diesel, EV and hybrid, 4x4, commercial and fleet.

Mark Gurule is a Service Advisor at Perkins Motors in Colorado Springs. He has been in the automotive industry since 2012 and joined Perkins Motors in October 2024. He came up through detail, the porter line, and the shuttle before moving to the service desk, and he covers a wider range of service subjects than anyone else on the drive — diesel through electric, 4x4 through fleet.

What Mark can help you with

Diesel service on Ram Cummins and other diesel vehicles
Electric and hybrid service, including plug-in hybrids
Commercial and fleet service, including towing and payload questions
Engine, transmission, and 4x4 diagnosis — and explaining what the technician found
Mopar parts, accessories, and performance upgrades

Areas of expertise

Vehicles and brands: Jeep, Dodge, Ram, Chrysler, Fiat, electric vehicles, hybrids, plug-in hybrids, diesel, and commercial vehicles.

Service and parts: routine maintenance, diesel service, engine diagnostics, transmission service, suspension and alignment, 4x4 systems, warranty repairs, Mopar parts and accessories, and performance upgrades.

Also knowledgeable in: fleet purchasing and ordering, business purchasing, towing and payload, vehicle technology, and drivetrains.

Strongest areas: vehicle maintenance, customer service, and translating between the customer and the technician.

Experience and training

Mark has been in the automotive industry since 2012, working in detail, as a porter, and on the shuttle before moving into the service advisor role. He joined Perkins Motors in October 2024.

He puts the job in two words — customer service — and says good communication is what makes a service visit work. On what makes Perkins Motors different: family owned and operated.

Questions Mark gets asked

Are my repairs covered by warranty?

“We have to diagnose the vehicle first to determine coverage. Until we know what failed and why, nobody can tell you honestly whether the warranty will pay for it.”

What is the one thing you wish customers knew?

“How much time it can take. A repair done properly is not always a repair done quickly.”

Outside the dealership

Mark drives a 2016 Ram 2500, which is also his favorite vehicle he has owned. Outside of work it is fishing and hunting, and he is into off-roading, towing, camping and overlanding, and RVing — so the towing and payload questions are ones he has answered for himself first. What he hopes customers say about working with him: friendly and courteous.