Julian Sandoval

Service Advisor

English

719-418-8819

jsandoval@perkinsmotors.com

Julian Sandoval is a Service Advisor at Perkins Motors and has worked here since June 2012 - his entire automotive career. He started as a porter, moved through the express lane as a technician and an advisor, and now handles service write-ups. He was born and raised in Colorado Springs.

Julian Sandoval is a Service Advisor at Perkins Motors in Colorado Springs and has worked here since June 2012 — his entire automotive career, at one dealership. He came up through the shop rather than around it: porter, then express lane technician, then express lane advisor, and now a service advisor. He was born and raised in Colorado Springs.

What Julian can help you with

Routine and scheduled maintenance — what is actually due and what can wait
Warranty repairs and whether a failure is likely to be covered
Prioritizing repairs when the list is longer than the budget
Diesel service on Ram Cummins and other diesel vehicles
Engine and transmission diagnosis, and explaining what the technician found

Areas of expertise

Vehicles and brands: Jeep, Chrysler, Dodge, Ram, and diesel.

Service: routine maintenance, diesel service, warranty repairs, engine diagnostics, transmission service, and suspension and alignment.

Strongest areas: routine maintenance, warranty repairs, and knowing how to prioritize vehicle repairs.

Experience and training

Julian started at Perkins Motors in June 2012 as a porter and has held four roles here since: porter, express lane technician, express lane advisor, and service advisor. Having worked on the vehicles before writing them up means he can tell you what the technician is actually looking at.

He describes the job plainly: helping customers with concerns about their vehicle, and answering whatever questions come with it. On what makes a good service experience: “The quality of service. When someone is being down to earth and making the conversation easy, it does make everything else flow smoothly.”

On what he enjoys about Perkins Motors: “Family oriented, and great employees.” It is the only dealership he has worked at.

Questions Julian gets asked

If this were your vehicle, what would you do?

“I would prioritize safety over everything. That is the honest answer, and it is how I rank a repair list when we cannot do all of it at once.”

Does my warranty cover this?

“We would have to diagnose your concern first, to verify whether the component failed prematurely or whether it is considered outside influence. That is what decides coverage.”

Which extended warranty would you recommend?

“We offer Zurich, which is a comprehensive contract covering a lot of the components on your vehicle — it mirrors what the factory covers. It also works at any dealership or shop that takes extended warranty, not just here.”

What is the one thing you wish customers knew?

“Two things, really: the maintenance schedule for their vehicle, and whether the vehicle they bought actually fits their everyday life.”

Colorado Springs connection

Julian was born and raised in Colorado Springs and has spent his whole working life here, all of it at Perkins Motors. What he hopes customers take away: “That I was honest and kept a good line of communication with them.”